Support

Something not working, or have an idea? Write to us.

Contact

If it's a bug, tell us your phone model, Android version and what happened. You don't need to send your photos; if you choose to send them to help us, we'll delete them once it's solved. We usually reply within a few days, in English or Spanish.

Frequently asked questions

Which phones does it work on?

On Android phones that support ARCore (most mid-range and high-end ones). See Google's official list. The app needs Google Play Services for AR; if you don't have it, the app will ask you to install it from Google Play.

What about iPhone?

We're working on the iPhone version. Join the waitlist and we'll let you know.

How do I get the best results?

Take both photos from the same spot: follow the on-screen guide until the frame turns green.
In the second photo, stand next to the group, without covering anyone or being covered.
Look for good light and a background that doesn't change between the two photos (people walking by, cars, branches moving).
Hold the phone steady; if you have a Bluetooth remote, you can use it to take the photo.

Where are my photos?

When you save the final photo, it goes to your gallery, in the Pictures/StepIn folder. Photos are not uploaded to any server.

Does the app upload my photos or keep data about me?

No. Photos are processed on the phone and you don't need an account. The details are in the privacy policy.

I want you to delete my data

Since we don't have your photos or an account of yours, it's enough to delete the photos from your gallery or uninstall the app. If you joined the waitlist or wrote to us, ask us at the contact email to remove you, or use the unsubscribe link in our emails.